Refund policy
We do not accept returns
Everything we sell is meat, cut to order and shipped or handed over cold. Once a box has left the shop we cannot take it back, cannot resell it, and have no way to know how it was stored in the meantime. So we do not accept returns on any product. That is a food safety rule rather than a convenience, and it is standard across every butcher and meat shipper we know of.
It does not mean you are stuck with an order that is wrong.
If something is wrong, we refund it
Call us on 916.782.2705 or email orders@rosevillemeats.com within 7 days of receiving your order and we will refund it or recut it, whichever you prefer. That covers a box that arrived warm, thawed or leaking, meat that is not what you ordered, a missing item, and any cut that is not up to the standard we put in the case.
Two things make it quick: a photo of the box, the packaging and the meat, and holding on to the product until we have spoken. Please do not throw it out before you call.
Refunds go back to the card used for the order and usually clear within 5 to 10 business days, depending on your bank.
After 7 days we can no longer tell whether something went wrong in transit or in a freezer, so the window is firm. If you are away when a box lands, call us as soon as you open it.
A released catch weight hold is not a refund
Nearly everything we sell is priced by actual weight. When you order, your card is authorised for the top of the weight range shown on the product. Nothing is charged at that point. Once your order is cut and weighed we charge only the weight you actually received, and the remainder of the hold is released the same day.
That release is automatic and it happens on every order. It is not a refund, it is not covered by this policy, and it usually clears your statement within one to five business days. You are never charged more than the hold.
Addresses, carriers and missed deliveries
We can only guarantee a cold box to the address you give us at checkout. If the address is wrong or incomplete, or a carrier has to reroute, hold or redeliver the package as a result, we cannot guarantee the condition of the meat and cannot refund it. Please check your shipping address before you pay. We do not ship to Alaska or Hawaii.
Carriers leave our boxes without a signature. Our packing is built to hold temperature for the transit time, not for a day on a doorstep in July. If nobody will be home, please arrange for someone to bring the box in.
Pickup and local delivery
If you cannot collect a pickup order, call us on 916.782.2705 and we will refund it. Local delivery orders follow the same 7 day rule as shipped orders: if something is wrong, call and we will make it right.
Special orders
Whole and half animals, custom cutting and large party orders are cut to your specification and cannot be refunded once cutting has begun. If something needs to change, call 916.782.2705 as early as you can and we will do what we can before the saw starts.
Gift cards
Gift card sales are final.
Cancelling an order
We cut to order, and shipped boxes go out Monday to Wednesday. If you need to cancel, call 916.782.2705 before your order is cut and we will cancel it and release the hold. Once it has been cut and packed we cannot cancel it.
Questions
Roseville Meat Company, 700 Atlantic Street, Roseville, CA 95678
916.782.2705 · orders@rosevillemeats.com
Monday to Saturday 8:00 AM to 6:00 PM, Sunday 10:00 AM to 5:00 PM